I contacted them by phone immediately, but they were TOTALLY inflexible. They claimed that, as 'I had damaged it myself', the guarantee was invalidated, and I would have to pay. Needless to say I told them where to stick the camera - it might come in handy for bowel screening. I emailed back to Nikon UK * to say how very disappointed I was, but have heard nothing more since! I have now emailed the CEO of Nikon UK, to make him aware of what I think is poor service by his company. I WOULDN'T BUY ANOTHER NIKON PRODUCT OF ANY SORT AGAIN, AND WOULD RECOMMEND THAT YOU THINK TWICE, TOO, BECAUSE OF MY EXPERIENCES, NOT ONLY WITH THE PRODUCT BUT WITH THE COMPANY IN THE UK. I've just seen the same camera advertised - brand new, as it's now a previous model, and this was only £49 - so I'd be daft to pay more than that for a 2-year-old one And why, if it only cost me £2.53 for recorded delivery, would it cost £6 to have it returned!! Despite my accompanying letter clearly showing my Post Code and city correctly, they addressed the invoice and explanation not to PLYMOUTH - but to PORTSMOUTH. Just how inefficient are they at Nikon GB!!
In terms of my having damaged the camera, obviously it's my word against theirs! All I can say is I recently had two similar instances where damage occurred and where I was claimed to have caused this - on a recent pair of expensive spectacle lens a scratch developed, which I know I didn't cause, and Optical Express gave me the benefit of the doubt, replacing the lens free of charge. The latest pair were rimless, and these started to fail at the drilling point, again something which 'careless' use might have caused. Optical Express again came up trumps and replaced everything for nothing. Here, in both case we weren't talking £120 or so which was all the measly little camera cost, but £4-500 on each occasion. But then, Optical Express obviously respects what their customers say. They could so easily have said that I must have damaged the lenses etc.
No, I think Nikon UK have been unreasonable and inflexible here - they could have shown some goodwill but didn't. This is strange, as previously I've had Honda and Toyota cars, and they really did seem to have care and concern for their customers.
* While I heard nothing fro their CEO, they did make me a slightly improved offer - 25% off the cost of the repairs, and possibly free return back to me. They also apologised for confusing Plymouth with Portsmouth!
However, I went into our local Jessops and emerged with a really great offer on a brand new camera - obviously not a Nikon, but from one of their leading Japanese competitors. This came with a brand new memory card, card-reader, case, small tripod, 3-year warranty and cleaning cloth - and, furthermore I got to be served by Plymouth photographer, Suri Murrani, originally from Baghdad. This was an altogether pleasurable experience, and I am happy to draw a line under the whole sorry episode with Nikon GB.